Hey, I Need Some Help!!

So, have you ever logged in to your FB account and seen a status update that said, "I'm thinking about getting highlights, what color do you think I should get?" Well, I have.

This is an example of social networking in its truest sense. I can ask 682 of my "closest" friends for help, and I readily get it! I think that using FB, and other social networking is a great way to spread information and get information, REALLY QUICKLY. For example, if I had a friend who had a horrible experience with a company's customer service, I definitely would want to know about it. I could avoid the torture from that company in the future.

I remember once when a particular company tried to rip me off for some vitamins I bought. Boy did I wish I had FB back then. That would have been on my status IMMEDIATELY.

All jokes aside, companies should really consider using social networking to improve their customer service, in order to avoid the wrath of the social 'networker'. Companies can also use online communities of their customers to troubleshoot and help each other.

I think that this is the future of CRM. Isn't it funny how social networking is taking over the world?